What’s changing
Which URLs are moving?
Which URLs are moving?
| Old (runway.com) | New (cfo.ai) |
|---|---|
| app.runway.com | v2.cfo.ai |
| runway.com | runway.cfo.ai |
| docs.runway.com | runway-docs.cfo.ai |
Will my bookmarks and saved links still work?
Will my bookmarks and saved links still work?
No. Update any bookmarks or shared links to v2.cfo.ai domains before July 15th. Temporary redirects will be in place for a limited time starting Monday, July 13th from any app.runway.com link to v2.cfo.ai.
Are email addresses changing?
Are email addresses changing?
Team email addresses are moving to @cfo.ai. Mail sent to @runway.com addresses will continue to be delivered during the transition.You may start to see support and account emails arrive from
@cfo.ai senders. These are legitimate. Should you need support, please reach out to support@cfo.ai or to ar@cfo.ai for contract questions.What you need to do
Do I need to do anything?
Do I need to do anything?
Update any saved bookmarks or shared links to the v2.cfo.ai. This will look something like v2.cfo.ai/.
Do I need to update my SSO configuration?
Do I need to update my SSO configuration?
If you have use SSO (Okta, Google Workspace, Azure AD, etc.) to log in to runway.com, there is no additional action needed to maintain your login access.
Do I need to update my firewall or allowlist?
Do I need to update my firewall or allowlist?
If your organization uses firewall, proxy, DNS, or other network security controls, please ask your IT team to allowlist the cfo.ai domain before July 15th so your access continues without interruption.Recommended entries:
- *.cfo.ai
- v2.cfo.ai
- runway.cfo.ai
- runway-docs.cfo.ai
Do I need to update webhooks or API integrations?
Do I need to update webhooks or API integrations?
API requests to api.runway.com will require updating your base URL to https://runway-api.cfo.ai.Webhook payloads sent from Runway will begin using cfo.ai in their signing domain. If you validate the sender host, update your allowlist to include cfo.ai.
Security & trust
How do I know an email from @cfo.ai is really from Runway?
How do I know an email from @cfo.ai is really from Runway?
Legitimate emails from us are sent from @cfo.ai addresses and are authenticated with SPF, DKIM, and DMARC aligned to cfo.ai.We will never ask for your password, MFA codes, or API keys over email. If in doubt, contact support@cfo.ai or within your shared Slack channel with us.
Is data or account access affected?
Is data or account access affected?
No. Your account, data, integrations, and permissions are unchanged. The migration is a domain change only — no data is being moved between systems as part of this.